Last updated: 24-01-2026
LifeLink Group Australia Pty Ltd (we, us, our) is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all personal information collected through our website, services, communications, and interactions with participants, carers, families, professionals, and service providers.
1. Who We Are
LifeLink Group Australia Pty Ltd provides disability support services including NDIS support coordination, allied health services, therapy supports, and related services across Australia.
Our services are delivered in accordance with NDIS requirements and relevant health and disability regulations.
2. What Personal Information We Collect
We may collect personal information that is reasonably necessary to deliver our services, including but not limited to:
General Information
- Full name
- Date of birth
- Contact details such as phone number, email address, and postal address
- Emergency contact details
- Website enquiry information
NDIS and Service Related Information
- NDIS participant number
- NDIS plan details and funding information
- Support goals and service preferences
- Information relating to carers, nominees, or guardians
Health and Sensitive Information
- Health information relevant to disability supports or therapy services
- Medical reports, assessments, and support documentation
- Allied health notes and progress reports
Sensitive information is collected only where necessary and with consent or where required or authorised by law.
3. How We Collect Personal Information
We collect personal information through lawful and fair means, including:
- Directly from you via enquiries, intake forms, referrals, and service agreements
- Through our website contact forms or email communication
- From carers, family members, guardians, or authorised representatives
- From health professionals, support providers, or government agencies with consent
- Through service delivery, assessments, and reviews
4. Why We Collect and Use Personal Information
We collect and use personal information to:
- Deliver and manage NDIS support coordination and allied health services
- Communicate with participants, carers, families, and professionals
- Develop, review, and manage individual support plans
- Meet legal, regulatory, and NDIS compliance obligations
- Process payments and manage billing where applicable
- Improve our services and internal operations
- Respond to enquiries, feedback, or complaints
We do not use personal information for purposes unrelated to our services without consent unless required by law.
5. Disclosure of Personal Information
We may disclose personal information to:
- NDIS registered providers and allied health professionals
- Support workers, coordinators, and contractors involved in service delivery
- Government bodies including the NDIS Quality and Safeguards Commission
- Health professionals or emergency services where required for safety
- IT service providers, secure data storage providers, and administrative services
- Legal or regulatory authorities where required by law
We take reasonable steps to ensure that third parties handle personal information in accordance with Australian privacy standards.
6. Storage and Security of Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
This includes:
- Secure electronic systems and password protection
- Restricted staff access based on role and necessity
- Secure storage of physical records
- Regular review of data handling practices
Personal information is retained only for as long as required to meet legal, contractual, and operational obligations.
7. Overseas Disclosure
We generally store and manage personal information within Australia.
If any information is stored or processed overseas through secure technology platforms, we take reasonable steps to ensure compliance with Australian privacy laws.
8. Access and Correction
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate, outdated, or incomplete information
Requests can be made by contacting us using the details below. We may require verification of identity before processing requests.
9. Consent and Withdrawal
Where required, we collect personal information with your consent.
You may withdraw consent at any time, subject to legal and contractual obligations. Withdrawal of consent may affect our ability to provide services.
10. Website and Cookies
Our website may collect limited information such as IP address, browser type, and usage data to improve functionality and user experience.
Cookies may be used for analytics and website performance. You can manage cookie preferences through your browser settings.
11. Complaints
If you believe we have breached your privacy, you may lodge a complaint by contacting us directly. We take privacy complaints seriously and aim to resolve them promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Contact Us
For privacy enquiries, access requests, or complaints, please contact:
LifeLink Group Australia Pty Ltd
Email: support@lifelinkgroup.com.au
Phone: +61 3 7503 4214
Address: Suite 41, Level 7, 570 St Kilda Road, Melbourne VIC 3004, Australia
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. The latest version will always be available on our website.