Last updated: 24-01-2026
These Terms and Conditions govern your use of the LifeLink Group Australia website and the services provided by LifeLink Group Australia Pty Ltd.
By accessing our website, submitting an enquiry, or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree, you should not use our website or services.
1. About Us
LifeLink Group Australia Pty Ltd provides disability support services including NDIS support coordination, allied health services, therapy supports, and related services within Australia.
Our services are delivered in accordance with the National Disability Insurance Scheme and applicable Australian laws and regulations.
2. Use of Website
You may use our website for lawful purposes only.
You agree not to:
- Use the website in a way that breaches any law or regulation
- Attempt to gain unauthorised access to systems or data
- Submit false, misleading, or harmful information
- Interfere with the operation or security of the website
We may suspend or restrict access to the website at any time without notice.
3. Information on the Website
The information provided on this website is for general informational purposes only.
While we take reasonable care to ensure accuracy, we do not guarantee that website content is complete, current, or error free.
Website content does not constitute medical, legal, or financial advice and should not be relied upon as such.
4. Services
All services provided by LifeLink Group Australia are subject to:
- Eligibility requirements under the NDIS
- Availability of funding and resources
- Individual service agreements where applicable
Specific terms relating to services, fees, cancellations, and responsibilities will be outlined in a separate Service Agreement or Participant Agreement.
5. Referrals and Third Party Providers
As part of support coordination and service delivery, we may refer participants to third party service providers.
We do not control or operate third party providers and are not responsible for their services, conduct, or outcomes.
Engaging third party providers is at your discretion.
6. Fees and Payments
Where fees apply:
- Fees will be disclosed prior to service commencement
- Payments may be processed through NDIS plans or invoicing arrangements
- You are responsible for ensuring sufficient NDIS funding is available
We reserve the right to suspend services if payments are not made in accordance with agreed terms.
7. Cancellations and Changes
Cancellations, rescheduling, and changes to services are subject to:
- NDIS pricing arrangements and rules
- Individual service agreements
Failure to provide adequate notice may result in cancellation fees where permitted.
8. Privacy
We collect, use, and store personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
By using our website or services, you consent to the handling of personal information as described in our Privacy Policy.
9. Intellectual Property
All content on this website including text, images, logos, graphics, and layout is owned by or licensed to LifeLink Group Australia Pty Ltd.
You may not copy, reproduce, modify, distribute, or use any content without prior written permission, except as permitted by law.
10. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for any indirect, incidental, or consequential loss
- We do not guarantee specific outcomes from services
- Our liability is limited to the extent required under Australian Consumer Law
Nothing in these Terms excludes consumer guarantees that cannot be excluded under law.
11. Indemnity
You agree to indemnify LifeLink Group Australia Pty Ltd against any claims, losses, or damages arising from:
- Your breach of these Terms
- Misuse of the website
- False or misleading information provided by you
12. External Links
Our website may contain links to external websites.
We are not responsible for the content, security, or privacy practices of external websites.
Accessing third party websites is at your own risk.
13. Changes to Terms and Conditions
We may update these Terms and Conditions at any time.
Updated versions will be published on our website and will apply from the date of publication.
14. Termination
We may suspend or terminate access to the website or services if these Terms are breached or where required by law or regulation.
Termination does not affect rights or obligations that accrued prior to termination.
15. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia.
Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
16. Contact Us
If you have any questions about these Terms and Conditions, please contact:
LifeLink Group Australia Pty Ltd
Email: support@lifelinkgroup.com.au
Phone: +61 3 7503 4214
Address: Suite 41, Level 7, 570 St Kilda Road, Melbourne VIC 3004, Australia